A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!
How does it work? Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.
Week One
Lesson 01 - Identifying Preferred Communication Styles
Wednesday
In the first lesson, you will find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles.
Lesson 02 - Analyzing Your Own Difficult-Person Situation
Friday
In this lesson, you will begin to build a database about not only your difficult people—those who are different in communication style from you. You will also enhance your skills in reviewing and resolving problems with these people.
Week Two
Lesson 03 - Dealing With Hostile-Aggressive Personality Types
Wednesday
This lesson discusses four types of hostile people. These are people who want to control everything and everyone but have no self-control. This group is called Hostile-Aggressives.
Lesson 04 - Dealing With Difficult Passive Personality Types
Friday
In this lesson, you will learn appropriate options for interacting well with those who are stubborn or critical—people known as Negative-Thinkers.
Week Three
Lesson 05 - Dealing With Aggressive Subcategories of Difficult Intuitors
Wednesday
This lesson focuses on the appropriate way to effectively deal with aggressive individuals. You will learn how to recognize these people and share space with them.
Lesson 06 - Identifying and Dealing With Relators
Friday
In this lesson, you will take another look at another personality type called Relators. Plus, you will learn ways to effectively handle the difficult subcategories of this type.
Week Four
Lesson 07 - Overcoming Your Own Difficult Characteristics
Wednesday
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You will go through some exercises in this lesson that should help you figure it out.
Lesson 08 - Developing Skills to Become More Flexible
Friday
In this lesson, you will work toward improving your own flexibility skills: confidence, tolerance, empathy, positivity, and respect. To help, you will answer a few questions about each of your own skill sets as you move through the lesson's materials.
Week Five
Lesson 09 - Exploring Resilience-Building Strategies
Wednesday
In this lesson, you will learn that a certain set of characteristics is essential if you want to relate well with others. As you will find out, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities."
Lesson 10 - Discovering the Importance of Assertiveness to Positive Relationships
Friday
After finishing this lesson, you will understand what assertiveness is and what it isn't. You will begin to see why assertive behavior is so important to your success in getting along well with others. You will also carefully examine your own level of assertiveness and identify which of your skills need fine-tuning.
Week Six
Lesson 11 - Changing Your Own Assertiveness Skills
Wednesday
This lesson focuses on simple, yet powerful assertive-communication techniques. You will learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground.
Lesson 12 - Learning Techniques to Improve Your Listening Abilities
Friday
After this final lesson, you may be surprised to discover that your listening skills need improvement. Listening well is a complex process, and your own selective filtering often keeps you from real understanding.