Hospitality and Leisure II: Semester 1

Hospitality and Leisure II: Semester 1 Pretest

Communication Overview

Verbal Communication

Verbal Business Communication

Written Communication

Written Business Communication

Nonverbal Communication

Communication Styles and Interpersonal Communication

Effective Communication

Active Listening

Assertive vs. Aggressive Communication

Communicating in Difficult Situations

Difficult Behaviors in the Workplace

Negativity and Power Struggles at Work

Working with Procrastinators and Untrustworthy People

Communicating by Telephone

Networking for Success

Hospitality and Leisure II: Semester 1 End of Semester Exam


Hospitality and Leisure II: Semester 2

Hospitality and Leisure II: Semester 2 Pretest

What is Stress?

Signs and Symptoms of Stress

Sources of Stress

Techniques for Managing Stress

Anxiety and Stress

Mindset and Stress

Stress and Values Clarification

Stress at Work

Emotional Intelligence (EI)

Emotional Intelligence Skills

Understanding Anger

Anger Cycle

Anger Management

Conflict Basics

Conflict Resolution

Addressing Violent Situations

Hospitality and Leisure II: Semester 2 End of Semester Exam

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